“Where Is the Refund Going?”: Second Chance Pell Recipient Perceptions of Federal Student Aid

This research brief draws on focus groups conducted by the Research Collaborative on Higher Education in Prison at the University of Utah with incarcerated students and formerly incarcerated alumni of prison higher education programs. The researchers examine the perceptions of federal student aid among student participants in the Second Chance Pell Experiment across four institutions. Specifically, they share perceptions of the communications students receive from program staff and administrators regarding financial aid, including FAFSA, tuition statements, and refunds.